Cancellation Policy

Cancellation Policy of Lipno Lake Resort

(Applicable to guests who booked through the reception of Lipno Lake Resort)

1. Cancellation of Confirmed Reservation by the Lessee or Withdrawing from the Contract by the Lessee with Paying the Compensation (Cancellation Policy)
1. 1. The Lessee is entitled to cancel the Confirmed Booking or withdraw from the Contract up to the first day of the Accommodation (inclusive) with paying the cancellation fee (hereinafter referred to as the "Cancellation Fee") to the Lessor, in which case Cancellation Fee amounts to the following in case of withdrawal from the Contract:
   1. 1.1. no Cancellation Fee will be charged in the period longer than 20 days before the date of the first day of Accommodation. The already paid part of the total price stated in the Confirmed Booking will be transferred to a new booking or refunded to the Lessee.
   1. 1.2. between the 20th day (inclusive) and the 11th day (inclusive) before the date of the first day of Accommodation 30% of the total price stated in the Confirmed Booking.
   1. 1.3. between the 10th day (inclusive) and the 1st day (inclusive) before the date of the first day of Accommodation 90% of the total price stated in the Confirmed Booking.
   1. 1.4. on the first day of Accommodation 100% of the total price stated in the Confirmed Booking.
1. 2. The Lessee may insure against the risk of being liable for Cancellation Fees by taking out Cancellation Insurance with the relevant subject right together with the Booking.
1. 3. Cancellation fees for the Agent are always specified in the Seasonal Contract.
1. 4. The above mentioned Cancellation Charges apply in any case of cancellation of a Confirmed Booking or withdrawal by the Lessee, unless the Lessor is unable to provide the Accommodation. The above mentioned Cancellation Fees apply even in the case of force majeure on the side of the Lessee, which is understood as a situation when the Lessee is unable to use the Accommodation due to a decision of a public authority, natural event, war danger, strike, blockade, etc.
1. 5. Non-refundable reservation.
   1. 5.1. A reservation marked as “non-refundable” is offered under preferential pricing conditions, which are inseparably linked to a specific payment and cancellation policy.
   1. 5.2. In the event of cancellation by the guest, failure to arrive (no-show), or early termination of the stay, the guest is not entitled to any refund of the total amount paid. In such cases, the accommodation provider is entitled to charge a cancellation fee amounting to 100% of the total reservation price, regardless of the reason for cancellation or modification.
   1. 5.3. All payments made under a non-refundable reservation are non-refundable, non-transferable, and cannot be applied to another date, another reservation, or any other service provided by the accommodation provider.
   1. 5.4. For non-refundable reservations, the stay dates cannot be changed under any circumstances.
   1. 5.5. Non-refundable reservations can be made exclusively through the provider’s online reservation system. Such reservations cannot be made via the reception. The reason is that during the online booking process, the guest has the option to purchase cancellation insurance; this option is not available when booking through the reception.